ORDER ONLINE on the navigation bar for a convenient electronic order form.Order Placement Orders may be placed by telephone, e-mail, fax or postal service. We will confirm receipt
of your order, including all costs and ship date, via e-mail, fax or telephone.
To have your order correctly processed,
it is important that you provide all requested information. Please type the catalog number, product description, unit, (each unless noted otherwise) and quantity requested.
Minimum purchase order value $40.00. Payment must be in U.S. funds. No C.O.D. We accept prepayment by check, American Express, Discover, MasterCard and VISA, or net
30 for purchases made on an approved open account. References are required from three current suppliers.
Card Payment For American Express, Discover, MasterCard
and VISA payment, please fax or telephone the order. Please include
account number, account issuer, name on account, mailing address, expiration date and security code.
purchase order value $40.00. Payment must be in U.S. funds.
from outside the USA or Canada require prepayment by check, or American Express, Discover, MasterCard, VISA, or bank transfer,
or an irrevocable letter of credit and customs broker name, address, telephone number and e-mail address.
For American Express, Discover,
MasterCard or VISA purchases, please fax or telephone your order and include account number,
account issuer, name on account, mailing address, expiration date and security code.
To receive a pro forma invoice including shipping charges, please provide the complete
address for where the order is to be delivered and preference
for shipment; UPS, DHL, FedEx, U.S. Postal Service or other.
Posted prices are subject to change with billing at prices in effect on the date order
is received. We will notify you of any changes prior to processing your order.
To expedite shipment when an item ordered is out of stock, discontinued or no longer available from the manufacturer,
a suitable substitute will be suggested. Non-Stock Items Requisitions for items that are not part of our standard inventory,
custom made items and certain machinery replacement parts may require prepayment. Purchase orders for non-stock items may
not be cancelled. Non-stock items may not be returned, unless defective.
POINT All orders are shipped FOB from our warehouse or manufacturer’s location.
CARRIER Orders are routinely shipped via United Parcel Service - Ground (surface transportation). UPS expedited
service may be requested or shipment via the US Postal Service. Note that Priority Mail service is available only within the US and Canada. If you
have another preference, please inform us. The carrier’s posted fee will be added to your invoice.
INSURANCE We routinely insure all parcels.
QUOTATIONS Requests for price quotations will be provided
in writing and are valid for 30 days unless stated otherwise.
All products are covered by the manufacturer’s warranty. All services are fully guaranteed by John A. Eberly, Inc. Claims
for defective products should be made in writing.
DISCLAIMER John A. Eberly,
Inc. assumes no liability for any unauthorized modifications, repairs, installation, maintenance, storage, improper use or
neglect, for either its own products or those of the manufacturers it represents.
RETURNED ITEMS & ADJUSTMENTS All sales are final. Should circumstances require that merchandise
be returned for adjustment, authorization is required within 10 days of receipt. Please retain the packing list included with
the order and contact us for shipping instructions. All items described as “closeout” or “used”, are
not returnable unless proved defective. Goods returned will be inspected and tested and when warranted, a refund, credit or
exchange will be provided. Orders returned because we erred, will receive an appropriate credit or allowance. Please ship
CUTLERY MAINTENANCE & REPAIR SERVICE Any scissors, shears or knives to be sharpened or reconditioned,
or repair service on electric shears, should be shipped prepaid to 136 Beattie Street, Syracuse NY 13224. Please
include a service order describing the repair requested. Labor rate for electric shears service is $40.00 per hour. A written
cost estimate for replacement components and service will be provided gratis.
John A. Eberly, Inc. is not responsible for any shortages, damage, loss or delay beyond its reasonable control.
DISCREPANCIES Please inspect your order when it is received and review item(s) requested with the
description on the enclosed packing list. Any shortage, duplication, incorrect item or other discrepancy must be reported
to us within five days of receipt.
DAMAGED & MISSING MERCHANDISE
In the event a shipping carton is broken and merchandise is damaged or missing, the shipment should be refused on the basis
of visual inspection.
LOST SHIPMENTS Title to all merchandise purchased
passes to the customer upon delivery to carrier at shipping point. If delivery is not made within a reasonable period after
the order is consigned to the carrier, please contact us. The shipment will be traced, a claim may be filed and a replacement
order processed. When the carrier’s investigation determines liability, account settlement will be resolved.
John A. Eberly,
Textile and Sewing Scissors and Shears
Textile Mill Tools
Box 8047 Syracuse NY 13217
Tel 800-532-3759 or 315-449-3034