Our Firm & Our Policies

PURCHASE ORDERS
Click ORDER ONLINE on the navigation bar for a convenient electronic order form.Order Placement Orders may be placed by telephone, e-mail, fax or postal service. We will confirm receipt of your order, including all costs and ship date, via e-mail, fax or telephone.

Proper Fulfillment
To have your order correctly processed, it is important that you provide all requested information.  Please type the catalog number, product description, unit, (each unless noted otherwise) and quantity requested.

Terms
Minimum purchase order value $40.00. Payment must be in U.S. funds. No C.O.D. We accept prepayment by check, American Express, Discover, MasterCard and VISA, or net 30 for purchases made on an approved open account. References are required from three current suppliers.

Credit Card Payment For American Express, Discover, MasterCard and VISA payment, please fax the order or provide account number by telephone. Include card issuer, name on card, mailing address, card number and expiration date.

Export

Purchases from outside the USA or Canada require prepayment by check, American Express, Discover, MasterCard, VISA, or bank transfer or an irrevocable letter of credit and customs broker’s name, address and telephone number. Payment must be in US funds.

Prices
Posted prices are subject to change with billing at prices in effect on the date order is received. We will notify you of any changes prior to processing your order.

Substitutions
To expedite shipment when an item ordered is out of stock, discontinued or no longer available from the manufacturer, a suitable substitute will be suggested.  Non-Stock Items Requisitions for items that are not part of our standard inventory, custom made items and certain machinery replacement parts may require prepayment. Purchase orders for non-stock items may not be cancelled. Non-stock items may not be returned, unless defective.

DELIVERY SHIPPING POINT All orders are shipped FOB from our warehouse or manufacturer’s location.

CARRIER Orders are routinely shipped via United Parcel Service - Ground (surface transportation). UPS expedited service may be requested or shipment via the US Postal Service. Note that Priority Mail service is available only within the US and Canada. If you have another preference, please inform us. The carrier’s posted fee will be added to your invoice.

INSURANCE We routinely insure all parcels.

QUOTATIONS Requests for price quotations will be provided in writing and are valid for 30 days unless stated otherwise.

GUARANTEE All products are covered by the manufacturer’s warranty. All services are fully guaranteed by John A. Eberly, Inc. Claims for defective products should be made in writing.

DISCLAIMER John A. Eberly, Inc. assumes no liability for any unauthorized modifications, repairs, installation, maintenance, storage, improper use or neglect, for either its own products or those of the manufacturers it represents.

RETURNED ITEMS & ADJUSTMENTS All sales are final. Should circumstances require that merchandise be returned for adjustment, authorization is required within 10 days of receipt. Please retain the packing list included with the order and contact us for shipping instructions. All items described as “closeout” or “used”, are not returnable unless proved defective. Goods returned will be inspected and tested and when warranted, a refund, credit or exchange will be provided. Orders returned because we erred, will receive an appropriate credit or allowance. Please ship freight prepaid.

CUTLERY MAINTENANCE & REPAIR SERVICE Any scissors, shears or knives to be sharpened or reconditioned, or repair service on electric shears, should be shipped prepaid to 136 Beattie Street, Syracuse NY 13224. Please include a service order describing the repair requested. Labor rate for electric shears service is $40.00 per hour. A written cost estimate for replacement components and service will be provided gratis.

LIABILITY John A. Eberly, Inc. is not responsible for any shortages, damage, loss or delay beyond its reasonable control.

DISCREPANCIES Please inspect your order when it is received and review item(s) requested with the description on the enclosed packing list. Any shortage, duplication, incorrect item or other discrepancy must be reported to us within five days of receipt.

DAMAGED & MISSING MERCHANDISE In the event a shipping carton is broken and merchandise is damaged or missing, the shipment should be refused on the basis of visual inspection.

LOST SHIPMENTS Title to all merchandise purchased passes to the customer upon delivery to carrier at shipping point. If delivery is not made within a reasonable period after the order is consigned to the carrier, please contact us. The shipment will be traced, a claim may be filed and a replacement order processed. When the carrier’s investigation determines liability, account settlement will be resolved.